VOYAGE NATION

Frequently asked questions

BOOKING FAQ

Is a deposit required to secure my booking?


Yes, a deposit is REQUIRED. No exceptions. Initial deposits are non-refundable as well as ALL PAYMENTS. The deposit secures bookings for serious travelers.




Are any of my payments refundable?


No. We recommend that you obtain travel insurance to ensure your trip and purchase “Cancel For Any Reason” policies. Payments are non-refundable. No exceptions.




I don't have the money today, but I will soon. Can I book then?


Absolutely! If the trip is still available and all slots have not been filled we will gladly welcome you. Please be aware that a Travel Disclosure must be signed as well by the end of the second business day after booking. Bookings are on a first-come, first-serve basis.




How will I keep up with the latest details of my trip?


Once we have confirmed your booking, you will be added to a private Facebook group/WhatsApp/GroupMe chat with other travelers who have secured their booking on the trip as well. This group chat is separate from the main Facebook community, VOYAGE NATION. Melanin Voyage will also send out important information related to your trip via email as well. Please make sure you place us on your email list so that you receive all correspondence.




I've secured my booking, but now my friend wants to go. How do I make this happen?


If all slots on the trip have not been filled, he/she is more than welcome to join us! A deposit is required to secure their place! On select trips, we will have a waitlist, but if we don’t, unfortunately, they will have to catch us on the next one!




Are there single occupancy options available? I'd like a little more privacy.


Absolutely. During booking, just select the single occupancy option for "Land-Only" or "Land & Air". If you don't see this option available, please email us at booking@vnbymv.com.




If I get the "Land & Air" option, can I upgrade my seat?


Yes. 15 to 21 days before departure, you will receive an airline confirmation number for your tickets. You may use your confirmation number to contact the airline and upgrade your seat.




How do I get notified about when a group trip opens for booking?


We will also send out emails first, so please be subscribed to the Melanin Voyage Email List. After that, notifications for group trip bookings will be placed in our Facebook Travel Group, VOYAGE NATION. The order goes as followed: Email List, Voyage Nation, Instagram Followers, and then everyone else!




How do I get on the waiting list for a destination?


If it has been indicated that there is indeed a waitlist officially by Melanin Voyage, you may sign-up for the waitlist by emailing booking@vnbymv.com.




Do I need a passport for an international destination?


Yes. You will need a passport to travel to an international destination. You may also need a visa, but that will be indicated in the booking if it is needed. When booking your trip, if you don't currently have a passport but will have one before your trip begins, place six (0) in the section for a passport number.





TRIP FAQ

On the day of the trip, how will things go?


If you selected the “Land & Air” option, you will meet up with Voyage Nation and your trip coordinator at the designated departure airport. We will all meet and become slightly acquainted before boarding our plane to the destination. Don’t worry though. You’ll become more acquainted with your new travel family at the welcome dinner!




I saw that this is a group trip. What do you mean by group trip?


A group trip is a group of individuals (typically strangers) who meet to take a trip domestically or internationally. These individuals will come from different backgrounds and different parts of the country. Some will even be from overseas. We all come together with one goal in mind, to see the world.




I saw that the group trips include a photography package. What's that?


On the trip, you will have a dedicated person taking photographs of you while you are on a trip of a lifetime! The last thing that we want you to do is to be behind a camera lens most of the time. We want you to take in the experience! Our lead photographer will be sure to capture those moments that you’ll always want to remember! A link to previous days’ photos will be sent each morning so that you can share on your Facebook, Instagram, YouTube, Snapchat, and more! We also have an exclusive “MV Vacation Filter” that makes our photographs POP!




I saw that the trip includes a welcome dinner. What's that?


The welcome dinner is one of the most important aspects of the trip. Here is where we all become acquainted with one another. We want you to break the ice with people that you will be spending the next 4-10 days with!





TRIP PAYMENTS FAQ

How will payments be made?


Payments will be made via invoice. Payments become due on the 1st of the month and are considered late on the 15th of the month. A fee of (7) dollars will be accessed for late payments via invoice. After 5 days of non-payment, your trip will be immediately interrupted. The booking will be canceled.




Do you take cash payments?


No. We do not take cash payments.




When are payments due?


Payments are due on the 15th of the month. No exceptions. We don’t do payment extensions after 5 days past the due date. We do access a fee of (7) dollars per day that the payment is past due. After 5 days after the due date, if payment has not been received, your trip will be immediately interrupted. Your booking will be canceled.




Can I pay my entire payment up-front? I don't want to make payments.


Absolutely. Email booking@vnbymv.com for further assistance. We will send over a final invoice.





LAND-ONLY OPTION FAQ

I selected the "Land-Only" option. Does that mean I will have to secure my own flights and transportation to and from the airport?


Yes. You will need to secure your own flights and transfers. When it comes to transportation while on the trip, that will be taken care of for you. It will just be the initial transportation option that will be your responsibility to book.




Is the "Land-Only" option generally cheaper?


Yes, due to securing your own flights and transfers, this option is generally cheaper.




What if I book the "Land-Only" option, and then I want to book the "Land & Air" option later?


We can definitely assist you with that. You will be invoiced the fee for the flight, transfers, and booking fee. Once you have paid the invoice, you will receive an email confirmation for the change. You will also receive an updated payment schedule. Email booking@vnbymv.com









LAND & AIR OPTION FAQ

What if I want to upgrade my seat? How can I do that?


15 to 21 days before departure, you will receive a document with all travel information including flight confirmation numbers, flight itineraries, trip itineraries, and more. You may use your flight confirmation number to secure an upgraded seat.




What if I book the "Land & Air" option, and then I want to book the "Land-Only" option later?


Unfortunately, after you have booked the “Land & Air” option, it will not be able to be changed.




If I get the "Land & Air" option, can I upgrade my seat?


Yes. 15 to 21 days before departure, you will receive an airline confirmation number for your tickets. You may use your confirmation number to contact the airline and upgrade your seat.





ROOM MATCHING FAQ

I'm traveling by myself. How will the room matching process go?


We will send out a questionnaire to match you with someone who has the same likes, interests, and vacation style. The survey will include questions that determine your personality and expectations for the trip. At this point, you should have been getting to know individuals in the chat, and seeing who you feel like would make a great roommate!




I have a roommate. When can I request that we room together?


(3) months before departure, we will make room assignments. We will send out notifications about when we will make these arrangements. Notifications will be placed in the private group chat and via email.




What if my roommate and I have a disagreement on the trip? What do we do?


Disagreements should be handled between both parties. Both parties will be responsible for coming to an agreement. If you or your roommate are unable to remain in the accommodation, you will be responsible for booking your own accommodations and/or return flights. Melanin Voyage will not be responsible for booking additional accommodations/flights. No exceptions.





Melanin Voyage, LLC

1678 Montgomery Highway, Suite 104-294

Vestavia Hills, Alabama 35216​

+1 (888) 618-4212

booking@vnbymv.com

Hours of Operation:

Monday - Friday 

9 AM - 3 PM CST

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